Home » All Policies

Policies

This page highlights some of our most recent policies, shared to keep patients informed about updates and changes in the medical field that affect how we deliver care. These are not all of our practice policies, but a selection of the latest information we are currently communicating. If you would like to view any of our other policies or need further clarification, please contact us and our team will be happy to help.

Repeat Prescriptions Policy
From 2026, some patients may be eligible for prescriptions longer than three months. This will be decided on an individual basis by your own GP and will only be suitable for a small number of medically stable patients.
Regular medication reviews are essential to ensure your medicines remain safe, effective, and appropriate for your health needs. Reviews allow your GP to adjust treatment as your circumstances change.
This policy explains how to request repeat prescriptions, relevant timeframes and fees, and when medication reviews or appointments are required.
Controlled Drug Policy
Because rules around repeat prescriptions changed in 2026, we want our patients and whānau to understand how and why we prescribe certain medicines. Controlled medicines can be effective for certain conditions but carry higher risks, including dependence and misuse. For this reason, their prescribing is tightly regulated by law and requires careful monitoring.
This policy explains which medicines are considered controlled drugs, how they are started and renewed at Ranolf Medical Centre, and when reviews or appointments are required to ensure safe and appropriate use.
ai notetaker
Ranolf Medical Centre uses Heidi, an AI powered note taker that supports clinicians by securely capturing consultation notes in real time. This allows your clinician to focus more on listening and less on typing. Heidi is only used with your consent, and no audio recordings are stored. Only the notes your clinician chooses to save become part of your medical record.
This policy explains how Heidi works, how your information is protected, and how your privacy is maintained.

Kimihia mātou

59 Tiriti o Ranolf
Rotorua, 3010
New Zealand, Aotearoa

Waea: 07 347 7537
Īmēra: ranolf@ranolfmedical.co.nz

Scroll to Top